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Refund Policy

At Troversal, we strive to provide our customers with exceptional products and services. We understand that there may be situations where you need to request a refund. Please take a moment to read our refund policy to ensure a smooth and seamless return process.

Order Cancellation- How to Cancel Your Order?

Before Payment

  • You can easily cancel your order before paying by clicking the “Cancel Order” button.
  • When the status of your order is “The Seller Has Shipped Your Order.”
  • Unfortunately, once the order is shipped, it cannot be canceled. But you can reject or return the goods after they are delivered.

When the order status is "Awaiting Shipment."

You can cancel it with the seller’s approval in such a situation. To initiate the cancellation process, follow these steps:

  • Go to the order detail page.
  • Click the “Cancel Order” button.
  • Select the reason for cancellation.
  • Click “Submit” to send the cancellation request.

We recommend contacting the seller for prompt approval to expedite the cancellation process.

Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

  • The request for a refund is made within [insert number] days from the purchase date.
  • The item should remain pristine, meaning it must not have been used, worn, or washed, and should be free from defects. For fashion products, you can try them on for fit, but they should still be considered unworn.
  • Ensure the product includes its original tags, warranty cards, user manuals, complimentary items, the invoice, and all accessories.
  • The product must be returned within its original, undamaged manufacturer’s packaging or box.

Exemptions from Refunds

Certain items are exempt from our refund policy. These include:

  • Products explicitly labeled as non-refundable.
  • Products that are used, damaged, or not in their original condition.
  • Gift cards or downloadable software.

NOTE: To expedite your return process and prevent any inconvenience, clearly indicate the Order Number and Return Tracking Number on the return package.

Refund Process- How it Works?

To initiate the refund process, please follow these steps:

Contact our customer support team at [email protected] and provide the following information:

  • Your order number
  • Reason for the refund request
  • Any relevant photographs (if applicable)

Our team will review your request & provide you further instructions. This may include returning the product to the supplier. Please follow their guidance closely.

Refund Timeframe

  • Once your return package is received & inspected, you will get an email notifying you of the approval or rejection of your refund.
  • If approved, we will process a refund, & a credit will be applied to the initial/original payment method.
  • The time it takes for the refund to reflect in your account may vary based on your payment provider’s policies.
  • Once we receive your package and confirm that the conditions for reimbursement have been met, a full refund will be promptly issued. The swifter the return of the item(s), the sooner you can expect your refund!

Your reimbursement will be processed using the same payment method for the initial purchase.

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Founded in 2022 in Dubai, we are a prominent, trusted, and well-reputed online shopping retailer. With a strong commitment to delivering cost-effective and premium products, we have successfully catered to over [insert number] registered users worldwide, reaching customers across the Middle East, Asia, and Europe.

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